Return & Refund Policy

Return Policy

At CozyNightWear™, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we are here to help.

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must include original packaging and tags
• Proof of purchase or order confirmation is required

Certain items may not be eligible for return for hygiene or safety reasons, including:

• Worn or washed sleepwear
• Final sale items
• Gift cards

Free Returns

We proudly offer free returns worldwide. If your return request is approved, we will provide return instructions for your order.

Please do not send items back without contacting our support team first.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note:

• Shipping carriers and banks may require additional processing time
• Original shipping fees, if any, are non-refundable
• Refund processing times may vary depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@CozyNightWear.site with photos of the issue so we can resolve it quickly.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend returning your original purchase and placing a new order.